SKstore Privacy Policy
SKstore ABN 99 613 974 399 (referred to as SKstore, we, us or our)
has implemented this Privacy Policy to provide you with
information about how we collect, hold and use Personal Information on the SKstore
website (www.skstore.com.au) (Website) and generally. We are committed
to the protection of your Personal Information in accordance with the
Australian National Privacy Principles set out in the Privacy Act 1988
(Cth).
If you wish to make any inquiries regarding
this Privacy Policy, you should contact our Privacy Officer as specified in
clause 10.
We may, from time to time, review and update
this Privacy Policy including, to take into account new laws, regulations and
technology. All Personal Information held by us will be governed by our most
recent Privacy Policy, posted on our Website.
1. What is "Personal
Information"?
"Personal Information" is
information or an opinion, whether true or not, and whether recorded in a
material form or not, about an individual whose identity is apparent, or can
reasonably be ascertained. Personal Information collected may include (but is
not limited to) the following:
(a) name, postal, billing, email and social
media (e.g. Twitter and Facebook) addresses ;
(b) contact details including telephone numbers (landline, mobile and fax); and
(c) payment details.
2. When and why we collect Personal
Information
2.1 We collect your Personal Information to
manage our ongoing relationship with you and perform functions and activities
relating to our business as further described in clause 4.
2.2 We may collect Personal Information such
as your name, email contact details, billing and delivery addresses, and
payment details when you:
(a) create an account on our Website;
(b) access and use our Website (see clause 3);
(c) request information about us, our services or a product;
(d) request technical support or warranty assistance;
(e) provide feedback or make new product requests;
(f) subscribe to our general newsletter;
(g) fill in a form on our Website;
(h) contact us by telephone, email, through social media such as Facebook, post
or in person; or
(i) submit a resume (whether unsolicited or not) when you apply for an employee
position with us.
3. Information collected via
our Website
3.1 We will not collect any Personal
Information about users of our Website except when they knowingly provide it or
as otherwise described below.
Click Stream Data
3.2 When you visit and browse our Website, our
Website host may collect information for statistical, reporting and maintenance
purposes.
3.3 Subject to clause 6.4, the information
collected by our Website host will not be used to identify you. The information
may include:
(a) the number of users visiting our Website
and the number of pages viewed;
(b) the date, time and duration of a visit;
(c) the IP address of your computer; or
(d) the path taken through our Website.
3.4 Our Website host uses this information to
administer and improve the performance of our Website.
3.5 We use Google Analytics to help analyse how
you use our Website. Google Analytics generates statistical and other
information about website use by means of cookies, which are stored on users'
computers. The information generated relating is used to create reports about
the use of the Website. Google will store this information. We will not (and
will not allow any third party to) use Google Analytics to track or to collect
any personally identifiable information of visitors to our Website. We will not
associate any data gathered from this Website with any personally identifying
information from any source as part of our use of Google Analytics.
3.6 If you do not want your Website visit data
reported by Google Analytics, you can install the Google Analytics opt-out
browser add-on. For more details on installing and uninstalling the add-on,
please visit the Google Analytics opt-out page at
https://tools.google.com/dlpage/gaoptout.
Cookies
3.7 Cookies are small text files that are
transferred to a user's computer hard drive by a website for the purpose of
storing information about a user's identity, browser type or website visiting
patterns. Cookies may be either "persistent" or "session"
cookies. A persistent cookie will be stored on the user's computer and will
remain valid until its set expiry date, unless deleted by the user before then.
A session cookie, on the other hand, will expire at the end of the user
session, when the internet browser is closed.
3.8 If you access our Website, a cookie is
downloaded onto your computer's hard drive when you first log on to our
Website. Our Website uses session cookies but also persistent cookies for
Google Analytics.
3.9 You can adjust your internet browser to
disable cookies, or you can delete cookies already stored on your computer,
however we may not be able to provide you with all the service or functionality
you require on our Website if you choose to do so.
4. How we use the Personal Information we
collect about you
4.1 We use the Personal Information we collect
about you for our business functions and activities, which may include the
following:
(a) to communicate with you and provide you
with information, products or services you have requested;
(b) to manage and administer your account including in relation to all
purchases, product tracking, deliveries, returns, exchanges and warranty
claims;
(c) to promote and market our services and the products sold on our Website to
you;
(d) to personalise and customise your experiences on our Website;
(e) to help us research the needs of our customers, and to gain a better
understanding of your needs and the needs of customers generally;
(f) to conduct research for the purposes of improving our services, creating
new services or updating the product lines on our Website;
(g) if you have chosen to subscribe to our electronic general newsletter, to
allow us to provide advertising material to you regarding us, our clients, and
other business partners; and
(h) if you submit a resume when you apply for an employee position with us but
are unsuccessful, to retain your resume on file for a period of 2 months for
later consideration if another position becomes available.
4.2 We may collect and use your Personal
Information for other purposes not listed above. If we do so, we will make it
known to you at the time we collect or use your Personal Information.
4.3 We will only collect and use your Personal
Information in accordance with this Privacy Policy.
4.4 If you choose not to provide your Personal
Information to us for the purposes set out in this Privacy Policy, we may not
be able to undertake certain activities for you such as providing you with
requested information, products or services.
5. To whom we disclose your Personal
Information
5.1 In order to carry out the above purposes,
we may disclose your Personal Information to third parties that provide
products and services to or through SKstore (including
third party couriers), our suppliers, distributors, vendors, financial
institutions, our professional advisors, and other parties to whom we are
authorised or required by law to disclose information.
5.2 We may also disclose your Personal
Information to our Website host or software application providers in certain
limited circumstances, for example when our Website experiences a technical
problem or to ensure that it operates in an effective and secure manner.
5.3 The nature of the Internet means that some
of your Personal Information may be transferred, stored, processed or used
overseas by us or by third party service providers. This may happen if we
outsource certain activities overseas or if transactions, information, services
or products have an overseas connection. You consent to the collection, use,
storage, and processing of your Personal Information outside of Australia.
5.4 In connection with our use of Google
Analytics, Personal Information may be disclosed to an entity or entities
overseas where Google's servers are located, where it will be stored solely for
the purposes described in this Privacy Policy. In these circumstances, you
consent to the collection, use, storage and processing of your Personal
Information in those countries.
6. Marketing
6.1 You may choose to subscribe to our
electronic general newsletter, which contains store news and information about
new products, special offers and other promotional announcements, using the
"Newsletter Preferences" functionality in your account or using the
newsletter "Subscribe" functionality on our Website home page. We
will email the general newsletter to your email address.
6.2 If you have chosen to subscribe to our electronic
general newsletter, we may use your Personal Information to provide you with
marketing material about us, our services, or products that we think may be of
interest to you. We do not disclose any personally identifiable information of
our users to advertisers.
6.3 You may opt-out of receiving our
electronic general newsletter and marketing information from us at any time by:
(a) clicking on the "Unsubscribe"
link included in any general newsletter you receive from us;
(b) using the "Newsletter Preferences" functionality in your account;
or
(c) contacting our Privacy Officer in any of the ways specified in clause 10.
6.4 Unless otherwise
specified in this Privacy Policy, we or our Website host will not disclose any
of your Personal Information to any other organisation unless the disclosure is
required by law or is otherwise permitted by the National Privacy Principles.
7. Finding out what Personal Information
we hold about you
7.1 You are entitled to access Personal
Information that we hold about you. If you request access to your Personal
Information, we will grant your request unless providing you with access would
unreasonably impact upon the privacy of others or is not otherwise permitted
under the Australian National Privacy Principles. If we refuse your request to
access your Personal Information, we will provide you with reasons for the
refusal.
7.2 A request for access can be made by
contacting our Privacy Officer specified in clause 10.
8. Updating, storage and security of
Personal Information held by us
8.1 We aim to keep your Personal Information
secure and up to date. Any Personal Information that is collected via our
Website or which is held on our computer systems is protected by safeguards
including physical, technical (eg firewalls, SSL encryptions etc) and
procedural methods.
8.2 Personal Information that is held by us in
hard copy is stored securely on our premises and is only disclosed or used for
the purposes described in this Privacy Policy.
8.3 You can update your contact and Personal
Information at any time on the Website through the "Account
Information" functionality in your account. If we find that we have no
further need for your Personal Information we may remove it from our systems
and destroy all record of it. We welcome notification from you of any changes
to your details so as to keep our records up to date.
8.4 In relation to resumes (whether
unsolicited or not) we have on file, we will destroy them when the retention
period of 2 months expires.
9. International Use and your Personal
Information
We make no representation or warranty that
your Personal Information will be collected, held and used by us other than in
accordance with Australian National Privacy Principles set out in the Privacy
Act 1988 (Cth). If you choose to access the Website from locations outside
of Australia, you do so at your own risk and such access will be subject to the
laws of Australia.
10. What to do if you have a question,
problem or complaint about our use of your Personal Information or this Privacy
Policy
If you feel that your privacy has not been
respected or that we have conducted ourselves inconsistently with this Privacy
Policy in respect of your Personal Information, or for any other queries or
communication in relation to this Privacy Policy, please contact our Privacy
Officer by emailing sales@skstore.com.au
Last updated: [20/03/2016]